Exclusive Enterprises - Midway, Florida

Adrian Peoples

Never allow this company this company to deliver anything for you. They delivered my new fridge this past Wednesday and left a dent in my wall. When I contacted them about it, they offered me $50 bucks. $50 in this economy with inflation. If I could give zero stars, I would. How dare you guys damage my home and offer me Pennie’s to fix it.

Sue Lundquest

Delayed delivery 2 days. Guy was extremely argumentative about installation...asked what "white tube" (drainage) was for. Didn't really know how to install. After being without washer under warranty for 4+ months, I told him to swap out and domestic Partner would hook up. Better teach your guys customer service! They also left trash in my yard. Not good.

Mary Delacenserie

We purchased a Bosch dishwasher at Home Depot in August. It was scheduled for delivery in early September but because it wasn’t available yet the delivery was pushed to late September. We waited all day for our delivery only to receive a phone call from the truck at 7 pm saying it was too dark to deliver. The next delivery date was scheduled and they called saying the truck broke down. On the next delivery date they called to say the electrical switch wasn’t put on the truck and they couldn’t install without it. On the next try they finally installed the dishwasher but not only was it installed wrong, they failed to attach the kick plate. We paid an additional $125 installation by a third party to have it installed correctly. Home Depot needs a new delivery company.

Zach Fowler

My elderly Mother drove 8 hours from Atlanta to her condo in Panama City Beach, FL for the sole reason of being there for a scheduled dish washer delivery, install and haul away by Exclusive Enterprises. The order was through Home Depot and this company was responsible for delivery, installation, and haul away of her old unit. The technicians arrived and told my mother that there was nothing they could do for her because of the sink and dishwasher setup. They left without taking away the old dishwasher and left the new dishwasher boxed up in the middle of her kitchen where she couldn't even use the kitchen.

Their techs didn't even offer an alternative. They simply left her without any kind of recourse. Furthermore, they left the new dishwasher, but took the purchased install package with them. Now we're not only having to go with another local appliance expert, we're having to go to the trouble of purchasing another install kit so that the dishwasher can be installed by a company that is competent. We ended up hiring a local company located in PCB by the name of Davis Appliance. They were super nice and offered to come out the next day. No issues with Davis Appliance whatsoever.

Exclusive Enterprises, you should be ashamed of your customer service and lack of professionalism. If you want good customer service,

STAY AWAY FROM THIS COMPANY!!

Joan Dorrill

1 star because there is no other way to Post how unprofessional these folks are. I ordered a washing machine in April from Home Depot. First appointment for delivery May 19 and they were a no show. They gave another appointment a week later 25 and called to deliver wrong appliances. So then they Gave one for today May 26 and still no show. Home Depot has a major issue with the folks they hire to do their deliveries. Mind you we have lost wages for these days to be at home for their screw up. How do these folks stay in business? I have not seen one good review.

Gary Kuhlmann

After already waiting a month for this to be shipped from Samsung I had to wait another month because this outfit damaged the dryer that we ordered. Once they finally got here, by the way they didn't call before like they were supposed to, they didn't have the materials they needed to install it and one individual from the delivery team started randomly walking around my house with only my wife home and made my wife very uncomfortable and nervous. After pulling out our old dryer and realizing they didn't have the parts, they left and our old dryer is sitting in the middle of our laundry room disconnected. This outfit is very low professionalism and I just went ahead and canceled the whole order.I didn't want to deal with this place again. In addition when you call their office to reschedule or rearrange things they never call you back nor answer.
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Mike Chiodo

Can I give #ExclusiveEnterprises less than one star? Quite frankly, if they were to go out of business, the southeastern US would be a much better place.

I ordered a dishwasher through Home Depot early in November of 2021, and the delivery/installation was scheduled for 11/26.
11/26 rolled around, and the dishwasher was actually delivered and partially installed. The installer incorrectly wired the dishwasher (the hot wire was connected to the neutral). He also left the wire nuts off the wiring, left the cable clamp off the wiring box on the front of the dishwasher, and failed to put on the kick plate.
This left the dishwasher in a non-working state, and if I had tried to turn it on, it would have created a fire hazard.

Let me repeat that-the dishwasher, as installed by a Home Depot contractor, was a fire hazard if the breaker had been turned on.

It took me several tries, including contacting the Better Business Bureau, the state attorney general's consumer protection division, and disputing the charges on the credit card. This finally got Home Depot's attention, and the issue was escalated.

Today, 12/7 (eleven days after the initial installation) the Exclusive Enterprises finally made it back and corrected the installation. I had to show the installer what an electrical cable clamp was (it clamps the cable to the electrical junction box on the dishwasher so the wiring doesn't rub and short out against it). I also had to supply a flashlight, wire nuts, and tools so the "installer" could correct the existing "installation".

Needless to say, I will never, ever, allow Exclusive Enterprises into my home again. Their employees are rude, unprofessional, and have zero knowledge of how to install appliances.

Jeffrey Kahn

Home Depot should be ashamed for using this company for appliance deliveries. Were supposed to deliver a dishwasher on one day. Well, they forgot to load a part they needed on the truck so had to reschedule for another. That day arrives and they forgot the exact same part so need to reschedule again. Avoid at all costs.